Our Privacy Commitment:
At A-MAX Insurance Services, Inc. (“A-MAX”, “we”, “us”, or “our”), we respect the privacy and security of your personal information and want to earn your trust. Please take a moment to carefully read this Privacy Policy to learn more about the types of information we collect from consumers, and current and former customers, how the information is used and for what purposes, to whom we share the information, and how we safeguard your personal information and what rights you have about your personal information. You acknowledge and agree to receipt and acceptance of this electronic Privacy Policy.
What Information Does A-MAX Collect About You?
The types of information A-MAX collects varies upon your interaction with us.
We collect personal information directly from you:
to create or obtain a quote for your insurance policy,
when you complete applications or other forms you submit to us
to service your insurance policy,
to process your payment and to process any insurance claims you make to us
to participate in our rewards program
when you respond to our surveys, enter our contests or sweepstakes or receive or respond to our marketing messages
agree to SMS or Text alerts
when you chat with us online
when you set up an account with us
Click here to view our SMS/MMS/Email/Chat Text Alert Policy.
We collect personal information automatically from you:
We collect personal information automatically through your devices when you visit our site: through a computer or mobile device ("Site"), such as IP address, read receipts, responses, metadata, device identification, online identifiers, keystrokes, browsing history and other internet activity information that, in each case to the extent that information identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with you.
Please note that if you use any of the links or other social media features on or through our Sites, the operators of linked websites or social media features may collect your personal information for separate purposes unrelated to A-MAX’s business and this Privacy Policy (and which A-MAX may not have access to). To learn more, see "How Is Personal Information Collected from Linked Websites and Social Media Features Provided Through A-MAX’s Site?" below.
We collect personal information about you from third parties:
We also collect personal information about you from third parties such as consumer reporting agencies, service providers, marketing companies, and data providers, such as:
online identifiers or unique identifiers;
how you interacted with our advertisements on our sites and other third-party sites;
inferences about your past purchasing behavior or shopping history, either specifically or in the aggregate;
your account name, profile or alias, posts and other related data on a social media site related to us, such as Facebook, Twitter, and Linked In as provided by social media sites.
personal information to supplement what we already know about you, third parties such as data aggregators or publishers who link your name or email address to other information they have collected.
analytics on a personal information or aggregate basis regarding your purchasing, browsing, and shopping history. We do use Google Analytics and share information with Google to help improve this Site. To learn more about how Google uses this data please visit www.google.com/policies/privacy/partners.
Listed below are specific examples of the types of personal information we collect, use and share under the terms of this Privacy Policy, and the types of personal information that we do not collect. For further information on how we may share or disclose your personal information to third parties, please see "How is Personal Information Shared by A-MAX?" below.
Personal Information Category | Example |
Personal identifiers | Name, alias, signature, postal address, phone number, date of birth, unique personal identifier, online identifier, email address, internet protocol (IP) address, state identification card number, account name, Social Security number, driver's license number, passport number, or other similar identifiers. |
Personal characteristics | Age, height, weight, race, national origin, citizenship, religion, marital status, medical condition, physical or mental disability, sex and gender-related information, pregnancy, medical conditions), military status, genetic information, and other descriptions of physical characteristics. |
Service or product-related information | Policy and coverage information, premiums, account name, policy number, payment history, driving record, claims history, credit information, records of personal property, products or services purchased, obtained, or requested, or other consumer history and behavior, bank account or credit card number or other payment or financial information, medical information or health insurance information, professional or employment-related information, education records, and family member information. |
Biometric information | WE DO NOT COLLECT - Fingerprint, voice print, retinal print, scan of hand, or facial geometry. |
Information from multimedia | Audio, electronic, visual, or similar information. |
Internet or other electronic network activity information | Browsing history, search history, information regarding your interaction with our Site, applications or advertisements, linking behavior, web pages you visit while visiting our site or applications, browser type, internet service provider (ISP), cookies, and mobile device information including device identifier or other information. |
Geolocation data | [WE DO NOT COLLECT - Physical location, movements, or trip tracking information.] |
Inferences | Profile data reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
Why do We Share Your Personal Information?
Specific purposes for which we use personal information include:
Requests, Inquiries and Purchases Regarding Products, Services and Enrollments.
When you request a quote, purchase insurance or any other products or services from us, or enroll in any of our product or service offerings, we use your personal information to respond to your request and provide or maintain your purchased services, products, and enrollments. This use may include contacting our partner companies regarding the request policy information, registering you for a product or service or providing a product or service.
We use your personal information to maintain your account, service your policy, process changes to your policy, process policy claim and other business transactions, and respond to customer service requests or other inquiries.
We also use information collected about other parties from you to carry out necessary services and/or requests, such as changing policy holder information, adding a driver to your existing policy, or covered beneficiaries. If you provide us personal information about others, or if others give us your personal information, we will only use the information for the specific reason for which it was provided to us.
When you provide your personal information to us, you are providing your consent to use of your personal information to communicate with you about your requests, inquiries, purchases and enrollments, such as providing you with transaction confirmations, payment reminders and alerts, other services, or product related.
Maintaining Accuracy of Your Information.
We may receive personal information about you from other sources, such as publicly available databases or third parties from whom we have purchased data.
We may combine the personal information from such other sources with other personal information on file with us to update and maintain the accuracy of our records (e.g., obtaining change of address information from other sources to update our records). To learn how you can update your information to help us maintain the accuracy of your information, see "How Can I Change or Update My Information?" below.
Improving A-MAX Product and Service Offerings and Processes. We use your personal information along with other information to:
Analyze, improve, develop or deliver our products and services, including our Sites, and develop new services, products or features using algorithms, analytics software and other similar methods; conduct research to maintain, protect and develop our networks, services, Sites and products and protect our customers, such through as customer satisfaction surveys, and enhancements to the features and security of the Sites and our business processes; and assess how you and customers, prospects and visitors to the Sites utilize and interact with our offerings to improve products, services, Sites and our business process and to further enhance and personalize your experience.
Marketing and Promotional Purposes.
We may use your personal information to send you marketing, advertising or promotional communications about products, services, features, and options customized to your interests or where we believe they may suit your needs.
Compliance-Related Use.
We may use your personal information to protect our company, our affiliates, our customers, our network and our Sites, including to comply with laws, regulations or other legal obligations, to assist in investigations and claims, to exercise and protect our rights and protect property or the rights of third parties, or to enforce terms and conditions applicable to you or others.
We may also use your personal information to investigate and deter suspected fraud, misuse of our products or services, threats to our network or information, or other illegal activities, or for any other reason permitted by law.
How Does A-MAX Use Cookie and Tracking Technology?
For full details, please visit our Cookie Notice. Cookie Policy
How Is Personal Information Collected From Linked Websites and Social Media Features Provided Through A-MAX’s Site?
From time to time, our Sites may provide social media features (e.g., YouTube videos, Instagram or Facebook widgets, etc.) and links to social media sites, websites and services of other companies. These features and websites linked from our Site are provided solely as a convenience to you and are operated by independent third parties (e.g., YouTube, Instagram, Facebook, etc. as indicated). A-MAX not responsible for these social media sites, websites or features, or the privacy practices of such other websites. When you use these links and features through our Site, you leave our Site and must be mindful that this Privacy Policy applies solely to information collected by our Site where this Privacy Policy, or a link to this Privacy Policy appears. When using these links and features, please read the privacy statements of each and every linked website or social media feature provider that collects personally identifiable information.
How Does A-MAX Protect My Personal Information?
We maintain reasonable administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use relative to the nature of the information provided. No security method is 100% secure in today’s current environment, and we cannot guarantee that information security measures are failure proof. The safety and security of information also depends on you, please take care in the security of your online practices.
Where Does A-MAX Store My Personal Information?
Information we maintain is stored in the United States. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. This site is subject to U.S. laws, which may not provide the same level of protections as those in your own country.
How Long Does A-MAX Retain My Personal Information?
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
What Are Your Rights to Your Personal Information?
IMPORTANT PRIVACY CHOICES FOR APPLICANTS, FORMER AND EXISTING CUSTOMERS.
If you do not want us to share personal information about you with non-affiliated companies you can let us know. This is called opting out or limiting the sharing of your personal information.
You can limit our sharing of your personal information to nonaffiliates to market to you.
You can limit our sharing for affiliates everyday business purposes-information about your creditworthiness.
You can limit our sharing for affiliates to market to you.
We will still use your personal information for our everyday business purposes, such as servicing your account, to provide information to you and for security purposes.
Your choices will apply to everyone on your account unless you tell us otherwise.
To limit this sharing or to Opt Out: Call us at 800-300-0075.
Or visit us at www.amaxinsurance.com/customer-feedback
You can obtain Access to, Correct or Delete to your personal information by submitting a written request to us and we will respond in writing within 30 days. You can also complete this form under the category "Do Not Sell or Share My Personal Information".
Additional Specific State Privacy Laws Notices and Rights
For California and Texas Residents please see the attached privacy notice for your additional data subject access rights.
Why Can’t I Limit All Sharing of My Personal Information?
State and federal laws only provide you the rights granted here unless you have additional state rights as indicated above.
How Will I Know If A-MAX Modifies This Privacy Policy?
We reserve the right to modify this Privacy Policy at any time, so please review this Privacy Policy frequently for any changes. Changes to this Privacy Policy will be posted on the Sites or otherwise noticed to you in accordance with applicable law and will be effective when posted. This Privacy Policy was last updated on the date indicated above. We encourage you to review this page for the latest information about our privacy practices. We will notify you of any material changes to our website and Privacy Policy as required by law. Please check our site periodically for updates.
How can I contact A-MAX?
A-MAX Insurance Services, Inc.
ATTN: Privacy
3030 N Stemmons Freeway
Suite B
Dallas, TX 75247